GDPR

GDPR rules are coming into force in May 2018 – that is General Digital Processing Regulations and these will affect the way businesses intereact with their customers. In short, it covers how we use any data we obtain from you. Full disclaimers and information will be posted elsewhere on this site but essentially:

Our lawful basis for your data is to process your request (and consent) for us to assist providing you with hair loss information and treatment. Our purpose is to use your data to be able to contact you via telephone, post or email communication regarding those services.

Our medical records are paper based and we do not store personal details digitally, except name, address, DOB, payments/invoicing etc to assist administration in contractual applications with you.

We do not supply third parties with your information. You can ask for us to remove your consent to use your details i.e. for direct marketing.

 

Full version below:

This website privacy policy was updated on: 15/05/2018.

Privacy Policy
Westminster Clinic Ltd is committed to protecting and respecting your privacy.
Westminster Clinic Ltd understands that your personal data is entrusted to us and appreciate the importance of protecting and respecting your privacy. To this end we comply fully with the data protection law in force in the UK.
This Privacy Policy sets out the basis on which we collect and process personal data about you including our practices regarding the collection, use, storage and disclosure of personal data that I collect from you and/or hold about you, and your rights in relation to that data.
Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this Privacy Policy.
For the purpose of Data Protection Laws, the data controller is Westminster Clinic Ltd.
What personal data may we collect from you?
When we refer to personal data in this policy, I mean information that can or has the potential to identify you as an individual.
Accordingly, we may hold and use personal data about you as a customer, for example, when you complete a form, access my services or speak to me.
Personal data we collect from you may include the following:
· information that you give me when you enquire or become a customer including name, address, contact details (including email address and phone number)
· details of referrals, quotes and other contact and correspondence we may have had with you
· other information received from other sources, including from your use of website.
· Where you use any of our websites, we may automatically collect personal data about you including: Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. For the exhaustive list of cookies we collect see the list of cookies.
When do we collect personal data about you?
if you:
· visit one of our websites
· enquire about any of our services
· register to be a customer
· fill in a form

· contact us, for example by email, telephone or social media
How do we use your personal data?
Your personal data will be kept confidential and secure and will only be used for the purpose(s) for which it was collected and in accordance with this Privacy Policy, applicable Data Protection Laws.
We may use your personal data to:
· enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision of services to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening
· provide you with information, products or services that you request
· provide you with information about products or services we offer that we feel may interest you. Unless you have consented to receive marketing communications by electronic means from us, by ticking the relevant box on the form on which we collect your data, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which you previously purchased or enquired about from us
· notify you about changes to our products or services
· respond to requests where we have a legal or regulatory obligation to do so
· to ensure that content from any of our websites is presented in the most effective manner for you and for your computer.

The security of your personal data
We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged. We conduct assessments to ensure the ongoing security of my information systems.
Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all applicable UK laws.
All information you provide to us is stored securely. Any payment transactions will be processed securely by third party payment processors. Where we have given you (or where you have chosen) a password that enables you to access certain parts of my website, you are responsible for keeping that password confidential. We ask you not to share a password with anyone.
The transmission of information via the internet cannot be guaranteed as completely secure. However, we ensure that any information transferred to our websites is via an encrypted connection. Once we have received your information, we will use strict procedures and security features for prevention of unauthorised access.

At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.

Disclosure of your personal data

In the usual course of our business, we may disclose your personal data (to the extent necessary) to certain third-party organisations that we use to support the delivery of my services.

This may include the following:
· business partners, suppliers and sub-contractors for the performance of any contract we enter into with you,
· organisations providing IT systems support and hosting in relation to the IT systems on which your information is stored,
· third party debt collectors for the purposes of debt collection,
· delivery companies for the purposes of transportation,
· third party service providers for the purposes of storage of information and confidential destruction,
· third party marketing companies for the purpose of sending marketing emails, subject to obtaining appropriate consent.
· Where a third-party data processor is used, we will ensure that they operate under contractual restrictions with regard to confidentiality and security, in addition to their obligations under Data Protection Laws.

Marketing
If you have consented to our processing your personal data for marketing purposes, in accordance with this Privacy Policy, we may send you information (via mail, email, phone or SMS) about our products and services which we consider may be of interest to you.
You have the right to ask me not to process your information in this way at any time.
If you no longer wish to receive web based marketing information you can unsubscribe by emailing us. While the precise timings vary we generally ask that you give at least 30 days’ notice.

Accessing and updating your information

The law gives you certain rights in respect of the personal data that we hold about you. In addition to your right to stop marketing, detailed above, below is a short overview of the most commonly-used rights. It is not an exhaustive statement of the law.

With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you
You have the right to have the personal data I hold about you corrected if it is factually inaccurate. If any of your personal data has changed, especially contact information such as: email address, postal address and phone number please get in touch with so we can ensure your personal data is kept up to date
If you want to exercise your rights in respect of your personal data, the best way to do so is to contact us by email or to write to us for the attention of the data protection officer at the address mentioned above.

Dr Rogers Compliment Letter 2015 – SG

When I arrived at the clinic on Harley Street I was welcomed warmly by the staff and did not have to wait long before the Surgeon (Dr Richard Rogers) came and introduced himself. I then sat down with Dr Rogers who spent time getting to know me, asking very detailed questions. He then spent some time with me penciling on different hairlines giving me plenty of time to think, whilst giving his expert opinion and advice on what would look the most realistic. When I had decided on the placement of my new hair line Dr Rogers made sure that I was happy with the outline drawn one last time walking round showing me it from different angles using a mirror. Through Dr Rogers being so intent on making sure I was 100% happy with the procedure before going ahead really helped me feel comfortable and sure with my decision. With my hairline drawn and having been made to feel completely relaxed by Dr Rogers I was walked to the surgery. Even then Dr Rogers continued to make me feel comfortable introducing me to each of his nurses and explaining each step to me in detail of what they would be doing whilst he performed the procedure.

 

Having talked through the procedure with me and going over everything in extreme detail Dr Rogers asked me to place myself on the chair and then began to adjust the position making sure that I was completely comfortable. Now that I was sat comfortably and ready for the procedure to begin Dr Rogers began to guide me through each step before doing so. To begin with he explained that he would be administering general anesthetic to numb the surrounding area, and told me that it may hurt a little like a pinch. However, I did not feel a thing! In fact I didn’t even realise Dr Rogers had begun, he was so gentle and light handed I was shocked and of course extremely pleased! With the first part out of the way and the surrounding area completely numb, Dr Rogers told me that he would now begin to remove the strip of skin. At this stage I could honestly not believe how it was possible that I could not feel my skin being cut away. Throughout the procedure I was not once in pain and Dr Rogers continually made sure that I was ok and checked that I was in no kind of pain.

 

Better still Dr Rogers talked to me throughout the procedure and joined in with conversations between the nurses and myself. This really made me feel at ease and at times I nearly forgot that I was having a hair transplant. With my strip of skin removed and the nurses now taking each hair follicle from the skin, Dr Rogers began to stitch my skin back together. Even now I could not feel a thing and before I knew it Dr Rogers had finished. Whilst the nurses continued to separate the hair follicles Dr Rogers offered me some water and asked if I had any food to eat to help boost my sugar levels. Once I had eaten a snack and topped myself up with water Dr Rogers made sure that I was comfortable before the procedure continued. He then explained that he would be administering some local anesthetic to the surrounding area for the hair follicles to be placed. With the area numbed and having been told what was to happen next Dr Rogers began to make tiny pin pricks into my skin for the hair follicles to be placed in by his nurses. I cannot stress enough how I did not feel a thing and it was over with so quickly, he was a magician with his hands! It was now time for the final part of the procedure; the nurses began to delicately place my hair follicles in one by one.

 

With the procedure now finished and my new hairline complete, I was given plenty of time to slowly sit myself up. Dr Rogers then offered me some water and food to help boost my sugar levels. Now that I had my bearings back, Dr Rogers walked me into a quiet room and showed me to a mirror. He then said that he would leave me for a few minutes to look at the hairline. After a few minutes had passed he knocked on the door and asked if I was happy with the outcome, to which I found myself near on speechless! I told him how happy I was with it and continually thanked him for doing such an amazing job. He then asked me to take a seat and began to explain in detail how to care for my new hair each day and gave me a detailed plan on paper. He then gave me a spray that he explained would help to clean any blood away from the surrounding area. After making sure that I was completely happy with the outcome and asking if I had any questions Dr Rogers shook my hand and wished me the best of luck with my new hairline.

SG